Trouble Logging In

Please identify your particular issue from the list below, and follow the described course of action.

1. - I forgot the user name / password that was issued to me.

  • Please click here gsextranetregistrations@generalstar.com to send an e-mail requesting that the reminder phrase you chose to help you remember your password be e-mailed back to you. If you still cannot remember your password after receiving the reminder phrase, or if you never used a reminder phrase, your old password will be changed and you will receive a new password by e-mail.

2. - I locked out my user name because I incorrectly entered the wrong password three or more times.

  • Please click here gsextranetregistrations@generalstar.com to send an e-mail requesting that your ID be unlocked. Once your ID is unlocked, you will be sent the reminder phrase you chose to help you remember your password. If you still cannot remember your password after receiving the reminder phrase, or if you never used a reminder phrase, your old password will be changed and you will receive a new password by e-mail.

3. - I was never issued a user name or password.

  • Active General Star Producers - click on the Extranet Terms & Conditions to fill out a form to request access. Please fill out the information requested at the bottom of the sheet, and make sure that you click inside the box to the left of Company Extranet Terms & Conditions in order for your request to be processed. Once completed, then click on the Send button. You will receive an e-mail giving you a user name and password, or you will be contacted for further information.
  • Inactive Producers – you can continue requesting Loss Reporting from General Star by sending a fax to 1-203-328-6131
  • Retailers and other third parties – You must have a release from the insured, written on the insured letterhead, granting authority to you by name, in order to request Loss Reporting. Please fax the release, together with your request, on your own letterhead, for specific policy number(s), to 1-203-328-6131. Also, retailers are able to order loss runs from their wholesalers.

4. - I know my user name & password, but need assistance with other Extranet issues.