Please identify your particular issue from the list below, and follow the described course of action.
1. - I forgot the user name / password that was issued to me.
Please click here email@example.com to send an e-mail requesting that the reminder phrase you chose to help you remember your password be e-mailed back to you. If you still cannot remember your password after receiving the reminder phrase, or if you never used a reminder phrase, your old password will be changed and you will receive a new password by e-mail.
2. - I locked out my user name because I incorrectly entered the wrong password three or more times.
Please click here firstname.lastname@example.org to send an e-mail requesting that your ID be unlocked. Once your ID is unlocked, you will be sent the reminder phrase you chose to help you remember your password. If you still cannot remember your password after receiving the reminder phrase, or if you never used a reminder phrase, your old password will be changed and you will receive a new password by e-mail.
3. - I was never issued a user name or password.
Active General Star Producers - click on the Extranet Terms & Conditions to fill out a form to request access. Please fill out the information requested at the bottom of the sheet, and make sure that you click inside the box to the left of Company Extranet Terms & Conditions in order for your request to be processed. Once completed, then click on the Send button. You will receive an e-mail giving you a user name and password, or you will be contacted for further information.
Inactive Producers – you can continue requesting Loss Reporting from General Star by sending a fax to 1-203-328-6131
Retailers and other third parties – You must have a release from the insured, written on the insured letterhead, granting authority to you by name, in order to request Loss Reporting. Please fax the release, together with your request, on your own letterhead, for specific policy number(s), to 1-203-328-6131. Also, retailers are able to order loss runs from their wholesalers.
4. - I know my user name & password, but need assistance with other Extranet issues.
General Star National Insurance Company is licensed in
all states, the District of Columbia and Puerto Rico. General Star
National Insurance Company has its principal place of business in
Stamford, CT and operates under NAIC Number 0031-11967. General Star
Indemnity Company is an eligible surplus lines insurer in all states,
the District of Columbia, Puerto Rico, and the Virgin Islands. It has
the status as an unlicensed insurer in California and operates under
NAIC Number 0031-37362. Insurance is placed with the General Star
companies by licensed producers and, for risks that qualify, by licensed
surplus lines brokers.